Hard Rock Social Casino Cookies Policy

This Cookies Policy explains how Hard Rock Social Casino uses cookies and similar technologies when you visit or use our website and related online services in Canada. It describes what these technologies do, the categories we may use, and the choices available to you.

Cookies help Hard Rock Social Casino operate the platform, remember selected preferences, understand how visitors use our pages, and present information that may be more relevant to their interests. By continuing to browse the website, you may allow cookies through your browser settings, subject to the choices and controls described below. Our services are intended for individuals aged 18 and over.

What Cookies Are

Cookies are small text files placed on your computer, mobile device, tablet, or other internet-enabled device when you visit a website. They allow a website to recognise a device and retain limited information about an interaction. Some cookies remain only while your browser is open, while others stay on your device for a defined period or until you remove them.

We may also use related technologies, such as pixels, tags, software development tools, local storage, and similar identifiers. These technologies can perform functions comparable to cookies, including remembering settings, measuring activity, supporting security, and helping us understand how our services are used. In this policy, we use the term cookies to refer to cookies and similar technologies unless a distinction is necessary.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be associated with account details, device information, or other data that we hold, depending on how the website and your browser are configured.

Types of Cookies

Cookies can be grouped in different ways. One distinction concerns who places them. First-party cookies are set by Hard Rock Social Casino or by a service operating on our behalf. Third-party cookies are set by another provider whose tools or content may be used on our website.

Another distinction concerns how long cookies remain active:

• Session cookies are temporary and are generally deleted when you close your browser.
• Persistent cookies remain on your device until they expire or you remove them through your browser or device settings.

The categories below describe the main purposes for which cookies may be used. A cookie can sometimes support more than one purpose, and the precise cookies present on the website may change as features, technologies, and service providers are updated.

Essential Cookies

Essential cookies support the basic operation, security, and availability of the website. Without these cookies, certain services may not function correctly or may not be available. They may be used to maintain a secure session, remember information needed while you move between pages, balance technical traffic, or identify unusual activity.

Essential cookies may also help us:

• Keep you signed in during an active session where this feature is available.
• Protect forms, log-in processes, and account-related functions.
• Maintain the correct display of pages and interactive features.
• Remember choices that are necessary to provide a service you have requested.
• Support responsible access controls, including age-related prompts or access restrictions.

Because these cookies are important to the operation and security of the platform, disabling them may prevent some pages or features from working as intended. Essential cookies are not used to build a marketing profile of your activities.

Performance Cookies

Performance cookies collect information about how visitors use Hard Rock Social Casino. They may record which pages are visited, how users move through the website, whether pages load correctly, and whether an error occurs. The information is generally used in an aggregated or statistical form to improve reliability and usability.

These cookies can help us identify technical problems, assess the effectiveness of page layouts, understand which features receive attention, and monitor the performance of new or updated functionality. They may also provide insight into general usage patterns, such as the type of device or browser used to access the service.

Performance cookies are not intended to determine the outcome of games, influence gameplay, or provide access to personal account information. If you decline this category, the website may continue to operate, although we may have less information available for diagnosing issues and improving the user experience.

Functional Cookies

Functional cookies allow the website to remember preferences and choices so that your experience is more convenient. Depending on the features available, they may remember language or region selections, display preferences, session choices, or other settings you have made while using the platform.

These cookies can reduce the need to repeat the same selections during later visits. They may also support optional features that are not strictly necessary for the website to load but are designed to make it easier to use. If you disable functional cookies, some preferences may not be retained and certain personalised features may need to be selected again.

Functional cookies do not change the rules or results of any social casino activity. They are intended to support presentation, navigation, and convenience rather than determine eligibility, account status, or game outcomes.

Marketing Cookies

Marketing cookies may be used to understand browsing activity across a website or, where enabled by the relevant provider, across different websites and services. They can help Hard Rock Social Casino measure promotional campaigns, limit repeated advertisements, assess engagement, and provide information that is more relevant to general interests.

These cookies may be placed by Hard Rock Social Casino or by selected advertising, analytics, or campaign partners. They may use information such as pages viewed, links selected, approximate location derived from technical data, browser type, and interaction with promotional content. The purpose is to support advertising measurement and communication planning, not to determine game results.

Marketing cookies are generally optional. If you decline them, you may still see promotional content, but it may be less tailored and campaign measurement may be less accurate. Your choice may be stored in a preference cookie so that the consent notice does not appear repeatedly on the same device.

Managing Cookies

You can manage cookies in several ways. Where a cookie preference tool is available on the website, you can use it to accept or decline optional categories. You can also adjust your browser settings to block cookies, delete existing cookies, or notify you before a cookie is stored.

Browser controls vary. They may allow you to manage cookies for all websites or create exceptions for particular websites. You can usually find these settings in a browser's privacy, security, or website permissions menu. If you use more than one browser or device, you may need to set your preferences separately on each one.

Disabling cookies does not necessarily delete information already collected by a service provider, and it may affect the operation of the website. Blocking essential cookies can prevent log-in, security, navigation, or other requested functions from working correctly. Deleting cookies may also remove saved preferences and require you to make those selections again.

If you have questions about this Cookies Policy or wish to raise a concern about cookie use, you may contact Hard Rock Social Casino at [email protected]. Please avoid sending passwords, payment details, or other sensitive information in an initial message.

Third-Party Cookies

Some pages or features may include services provided by third parties. These providers may place their own cookies or use similar technologies to deliver analytics, security tools, embedded content, payment-related functionality, customer support tools, or promotional services. Their cookies may be governed by the provider's own privacy and cookie policies.

Hard Rock Social Casino does not control every cookie placed by an independent third party. The availability and purpose of third-party cookies may change when providers update their tools, terms, or technical methods. We expect service providers to handle information in accordance with their applicable commitments, but you should review the relevant third-party information if you want to understand how a particular provider processes data.

Links to external websites may also be available through our platform. Visiting an external website takes you outside Hard Rock Social Casino's services, and that website may use cookies under its own practices. We recommend checking the privacy and cookie notices of any external service before providing information or enabling optional technologies.

Policy Updates

We may update this Cookies Policy when our website, technologies, service providers, or operational practices change. We may also revise it to improve clarity or reflect developments that affect how cookies are used. The updated version will be made available on this page with a revised effective date where appropriate.

Changes will apply from the time they are published, unless a different application date is stated. We encourage you to review this policy periodically so that you remain informed about the categories of cookies used by Hard Rock Social Casino and the choices available to you.

If you continue using the website after an update is posted, your use will be subject to the revised policy. Optional cookie choices remain subject to the controls provided through the website and your browser settings.

Last updated: 8 September 2026