Hard Rock Social Casino Privacy Policy

This Privacy Policy explains how Hard Rock Social Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our social casino services, contact support, or otherwise interact with us. It is intended to provide clear information about our privacy practices and the choices available to you.

Hard Rock Social Casino is intended for individuals aged 18 or older in Canada. By using our services, you acknowledge that you have read this Privacy Policy. If you do not agree with these practices, please do not use the website or associated services.

Information We Collect

We collect information that is reasonably necessary to operate, secure, and improve Hard Rock Social Casino. The information we receive depends on how you interact with the platform.

Information you provide

• Account information, such as your name, username, date of birth, country or province of residence, and account login details.
• Contact information, such as your email address, telephone number, and other details you provide when requesting assistance.
• Profile and preference information, including communication preferences and selected account settings.
• Information included in messages, complaints, support requests, surveys, or other communications with us.
• Details needed to administer promotions, contests, rewards, or other activities made available through the platform.

Information collected automatically

When you access the website or use our services, we may collect technical and usage information. This can include your IP address, browser type, device identifiers, operating system, language settings, approximate location, referring pages, access times, pages viewed, game interactions, and information about how you navigate the platform.

We may also receive information from service providers that help us verify accounts, prevent misuse, process transactions or virtual items, provide analytics, deliver communications, or maintain the website. We expect such providers to collect and handle information in accordance with their own privacy notices and our instructions where applicable.

How We Use Information

Hard Rock Social Casino uses personal information for legitimate operational, security, and customer service purposes. These purposes may include:

• Creating and managing user accounts.
• Providing games, features, promotions, rewards, and other requested services.
• Confirming eligibility, including age and location requirements where relevant to the service.
• Responding to questions, troubleshooting issues, and providing customer support.
• Processing purchases, redemptions, refunds, or other account-related requests through appropriate providers.
• Detecting, investigating, and preventing fraud, unauthorized access, abuse, manipulation, and other harmful activity.
• Maintaining platform functionality, testing features, and improving the user experience.
• Sending service messages, account notices, security alerts, and information about changes to our services.
• Sending marketing communications where permitted and consistent with your preferences.
• Measuring campaigns, understanding usage patterns, and preparing aggregated or de-identified reports.
• Establishing, exercising, or defending legal rights and meeting applicable business or legal obligations.

We may combine information collected from different sources when this helps us maintain accurate records, protect the platform, or provide more relevant services. We do not use personal information for purposes that are materially unrelated to those described here without providing appropriate notice or obtaining consent where required.

Cookies and Similar Technologies

Hard Rock Social Casino and its service providers may use cookies, pixels, software development kits, local storage, and similar technologies. These tools help the website remember settings, keep sessions secure, understand traffic, measure performance, and identify technical problems.

Some technologies are essential for account access, security, and core platform functions. Others help us analyze usage or deliver more relevant content and communications. Depending on your browser, device, or location, you may be able to control cookies through browser settings or available consent tools. Disabling certain technologies may affect website functionality, account access, or the availability of particular features.

Data Sharing

We do not disclose personal information indiscriminately. We may share information with selected recipients when necessary to operate Hard Rock Social Casino or fulfill the purposes described in this Policy.

• Technology, hosting, cloud storage, analytics, communications, customer support, payment, and security providers.
• Professional advisers, such as legal, accounting, audit, or insurance professionals, when they need the information for their services.
• Business partners involved in promotions, rewards, or features that you choose to use, subject to applicable notices.
• Authorities, courts, regulators, or other parties when disclosure is required or reasonably necessary to address legal, security, or safety concerns.
• Potential or actual purchasers, investors, or successors in connection with a merger, financing, restructuring, sale, or transfer of all or part of our business.

Service providers may access information only to perform services for us or as otherwise permitted by their arrangements with us. We may also share information in aggregated or de-identified form where it cannot reasonably be used to identify you.

Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure development practices, and safeguards applied by our service providers.

No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you suspect unauthorized access or unusual activity. We may restrict or suspend access where we reasonably believe an account or the platform is at risk.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute resolution, recordkeeping, and compliance with applicable obligations.

Retention periods vary according to the type and sensitivity of information, the reason it was collected, whether your account remains active, and whether an issue requires additional investigation. When information is no longer required, we may delete it, anonymize it, or securely isolate it in accordance with our retention practices. Some residual copies may remain in backups for a limited period before being overwritten or securely removed.

Your Rights

Depending on your location and the circumstances of your request, you may have rights concerning your personal information. These may include requesting access to information we hold about you, asking us to correct inaccurate or incomplete information, seeking deletion where appropriate, withdrawing consent for certain uses, or objecting to particular processing activities.

You may also be able to opt out of promotional communications by using the unsubscribe instructions in a message or by changing your account preferences. Service-related communications, such as security notices or important account information, may continue even if you opt out of marketing.

Requests should include enough information for us to understand and verify the request. We may need to confirm your identity before responding and may be permitted to deny or limit a request in certain circumstances. If a request cannot be completed, we will aim to explain the reason and identify any available alternatives.

Third-Party Services

The website may contain links, integrations, advertising features, social tools, or other services operated by third parties. These services may collect information directly from you and may use it according to their own privacy policies. Hard Rock Social Casino does not control the privacy practices, content, or security of independent third parties.

Before submitting information to an external service, review its privacy notice and terms. If you access our services through a third-party platform, that platform may also share information with us or process information according to your settings and its own policies.

International Transfers

Hard Rock Social Casino is intended for users in Canada, but our service providers, affiliates, or business partners may operate in other countries. As a result, personal information may be accessed, processed, or stored outside the province or country where you live.

Where information is transferred internationally, we seek to use appropriate contractual, technical, and organizational safeguards. The privacy and data protection rules in another jurisdiction may differ from those in Canada. By using the platform, you understand that international processing may occur as described in this Policy.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be posted on the website with a revised effective date or other notice where appropriate.

Changes will apply from the time they are posted unless a later date is stated. We encourage you to review this page periodically. Continued use of Hard Rock Social Casino after an update indicates that you have had an opportunity to review the revised Policy.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy-related right, or need assistance with an account or information request, contact Hard Rock Social Casino at [email protected].

When contacting us, please avoid sending unnecessary sensitive information. Include enough detail for us to identify the relevant account or concern, while keeping your login credentials and security codes private.

Last updated: 8 September 2026