Hard Rock Social Casino Terms & Conditions

These Terms and Conditions govern access to and use of Hard Rock Social Casino, an online social gaming platform intended for eligible users in Canada. By creating an account, accessing the website, or using any game or related feature, you confirm that you have read and understood these terms.

Hard Rock Social Casino may offer games using virtual credits, promotional entries, rewards, and other platform features. Unless expressly stated otherwise, virtual items have no cash value and cannot be exchanged for money. Please review these terms carefully and keep a copy for your records.

Acceptance of Terms

These Terms and Conditions form a binding agreement between you and Hard Rock Social Casino. They apply to the website, games, promotions, software, content, and services made available through the platform.

By continuing to use Hard Rock Social Casino, you agree to comply with these terms, the rules displayed for individual games, promotional conditions, and any other policies linked from the platform. If you do not agree, you must stop using the service and close your account.

Additional rules may apply to specific games or promotions. Where a special rule conflicts with these terms, the special rule will apply only to the relevant game or promotion.

Eligibility

You must be at least 18 years old to use Hard Rock Social Casino. We may apply a higher age threshold where required by the rules applicable to your location. You must also be legally permitted to access and use an online social casino service in your place of residence.

Access may be unavailable in certain locations or to certain individuals. You are responsible for determining whether your participation is permitted and for complying with local requirements. We may refuse access or restrict services when eligibility cannot be confirmed.

Only individuals may hold accounts. Businesses, automated services, and accounts operated for another person are not permitted.

Account Registration

Some features require you to create an account with accurate and complete information. You must provide truthful details and update them when they change. An account may be registered and used only by the person named during registration.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Hard Rock Social Casino promptly if you suspect unauthorized access, lost credentials, or any other security issue.

You may not create multiple accounts, use another person's account, sell or transfer an account, or permit another person to use your credentials. We may cancel duplicate or improperly created accounts and adjust associated balances or rewards where appropriate.

Verification

Hard Rock Social Casino may request information to confirm your identity, age, residence, ownership of a payment method, or eligibility for a promotion or withdrawal. Requested information must be accurate, current, and provided within a reasonable time.

Verification may include reviewing identification documents, account information, transaction details, or other reasonable evidence. Information may be checked using appropriate service providers where permitted. Until verification is completed, we may limit deposits, gameplay, promotional participation, or withdrawals.

If information is incomplete, inconsistent, misleading, or cannot reasonably be verified, we may decline a transaction, suspend an account, or take other action permitted by these terms.

Deposits

Where purchases are available, you may acquire virtual credits or other digital items using an accepted payment method. The available purchase options, prices, taxes, limits, and confirmation details will be shown before completion.

You confirm that you are authorized to use the selected payment method. Transactions may be subject to authorization checks, payment provider rules, and security screening. A purchase is not complete until it has been accepted and recorded by the platform.

Virtual credits are intended for use on Hard Rock Social Casino and generally cannot be redeemed for cash, transferred to another account, or sold. They do not represent a bank deposit, investment, or ownership interest. Unless applicable rules require otherwise, completed purchases of digital items are not refundable simply because you decide not to use them.

We may correct obvious pricing or processing errors, reverse unauthorized transactions, and restrict purchases where activity appears unusual or inconsistent with these terms.

Withdrawals

Hard Rock Social Casino may offer withdrawals or prize redemption features for eligible rewards, subject to the conditions displayed on the platform. Availability, minimum amounts, processing times, verification requirements, and permitted methods may vary.

A request may be reviewed before processing. We may require identity and payment verification, confirmation that promotional conditions have been met, and evidence that the request is being made by the account holder. We may return funds only through an approved method and may decline methods that cannot be verified.

Virtual credits purchased for gameplay are not automatically withdrawable. Any reward that may be redeemed will be subject to its specific rules, including applicable play, eligibility, expiry, and account requirements. You are responsible for providing accurate payment details and for any charges imposed by your payment provider.

Bonuses

Promotional credits, bonus entries, free plays, loyalty benefits, and similar offers are governed by the terms presented with the relevant promotion. These terms may include eligibility criteria, claim deadlines, usage requirements, limits, expiry dates, and restrictions on combining offers.

Unless expressly stated, a promotion is available once per person, household, device, payment method, or other qualifying basis. We may remove promotional benefits obtained through multiple accounts, misleading information, technical errors, or conduct intended to exploit an offer.

Promotions have no cash value unless the applicable rules expressly provide otherwise. We may change, suspend, or end a promotion where necessary to correct an error, address abuse, or maintain the operation of the platform.

Acceptable Use

You must use Hard Rock Social Casino lawfully, fairly, and in accordance with these terms. You agree to use the platform for personal entertainment and to respect the security, availability, and rights of other users.

• Use accurate information when registering, verifying, and communicating with us.
• Protect your account and promptly report suspected unauthorized activity.
• Use only approved software, devices, payment methods, and access routes.
• Follow the rules shown for games, promotions, contests, and other features.
• Communicate respectfully with support personnel and other users.

Prohibited Activities

You must not use Hard Rock Social Casino to commit fraud, evade restrictions, interfere with the platform, or gain an unfair advantage. Prohibited conduct includes:

• Providing false, stolen, or misleading information.
• Creating or controlling multiple accounts to obtain benefits.
• Using bots, scripts, automated play, scraping tools, or unauthorized software.
• Exploiting errors, weaknesses, glitches, or payment processing issues.
• Attempting to manipulate games, rewards, rankings, or promotional systems.
• Using another person's payment method or account without authorization.
• Transferring, selling, or commercially exploiting virtual items or accounts.
• Introducing malicious code or attempting unauthorized access to systems or data.
• Using the service for unlawful activity, harassment, abuse, or harmful content.

We may investigate suspected violations and preserve relevant records. Action may be taken even when prohibited conduct is attempted but not completed.

Intellectual Property

Hard Rock Social Casino and its licensors retain rights in the website, software, game design, graphics, text, audio, trademarks, logos, and other platform content. Your use of the service gives you a limited, personal, non-exclusive, and revocable permission to access those materials for their intended purpose.

You may not copy, modify, distribute, publish, reverse engineer, sell, frame, or create derivative works from platform content unless expressly permitted in writing. No ownership rights are transferred to you through account registration, gameplay, or the purchase of virtual items.

Limitation of Liability

Hard Rock Social Casino aims to provide a reliable service but does not guarantee that the website or games will always be uninterrupted, error-free, secure, or available on every device. Features may be changed, suspended, or removed without advance notice where reasonably necessary.

To the extent permitted by applicable law, Hard Rock Social Casino is not responsible for losses arising from unauthorized access caused by your failure to protect credentials, payment provider errors, internet or device problems, service interruptions, or events outside reasonable control.

Nothing in these terms limits liability or removes rights where such limitation is not permitted by applicable law. You remain responsible for reviewing transactions, safeguarding your account, and using the platform at your own discretion.

Account Suspension

We may suspend, restrict, or close an account if we reasonably believe that these terms have been breached, information is inaccurate, activity presents a security or payment risk, or continued access could harm the platform or other users.

We may also take action where an account has been inactive for an extended period, where required to protect the service, or where access is no longer permitted. During a review, gameplay, purchases, promotions, and withdrawals may be temporarily unavailable.

If an account is closed, you must stop using the platform and may not create another account without permission. Any treatment of remaining balances or rewards will depend on the reason for closure, applicable rules, and any legal obligations.

Privacy

We collect, use, store, and disclose personal information as described in the applicable privacy notice. Information may be used to operate the platform, process transactions, verify accounts, provide support, prevent misuse, improve services, and meet relevant legal or operational requirements.

You should provide only information that is necessary and accurate. By using the platform, you acknowledge that electronic communications may be used for account notices, service messages, security alerts, and other information related to your use of Hard Rock Social Casino.

Responsible Gambling

Hard Rock Social Casino is intended for entertainment. Set personal limits for time and spending, take regular breaks, and do not use the service to recover losses or to manage financial difficulties.

If participation stops being enjoyable or begins to affect your finances, relationships, work, or wellbeing, stop using the platform and seek support from a qualified professional or an appropriate local organization. You may contact us to ask about available account restrictions, cooling-off options, or closure procedures.

Never use the service while impaired, and do not allow another person to play through your account. We may take reasonable steps to support safer use and to respond to concerns about account activity.

Amendments

We may update these Terms and Conditions to reflect changes to the platform, promotions, security practices, operational processes, or applicable requirements. The updated version will be posted on the website with a revised effective date where appropriate.

When you continue using Hard Rock Social Casino after an update becomes effective, you accept the revised terms. If you do not agree with a change, you must stop using the service and request account closure.

Contact Information

For questions about these terms, account access, transactions, verification, responsible use, or other support matters, contact Hard Rock Social Casino at [email protected]. Please include enough information for us to identify your account, but do not send payment passwords or other unnecessary confidential credentials.

We may ask for additional information to confirm that we are communicating with the account holder before discussing account-specific matters.

Last updated: 8 September 2026